PrimeReply

Refund & Cancellation Policy

Last updated October 14, 2026

Effective date: October 14, 2026

1. Cancelling

  • You can cancel at any time in PrimeReply under Billing by turning off renewal.
  • PrimeReply never charges your card automatically. Each renewal is a new invoice that you choose to pay, so after you cancel you will not be charged again.
  • You keep access to paid features until the end of the period you have already paid for.
  • To delete your data as well, the workspace owner can use Settings → Delete workspace. See Data Deletion.

2. Refunds

Subscription fees cover access for a billing period. Once a period has started, its fee is not refundable, and we do not give partial refunds for unused time, except in these cases:

  • Duplicate or mistaken payment: if you paid the same invoice twice, or were charged an amount that was not due, we refund it in full.
  • Service failure on our side: if PrimeReply was unavailable for an extended time because of a fault on our side, we offer a pro-rated credit or refund for the affected period.
  • Where the law requires a refund.

Changing to a lower plan, not using the service, or Meta restricting or banning your WhatsApp number for breaking WhatsApp's policies does not qualify for a refund.

3. WhatsApp (Meta) charges

Meta charges for WhatsApp template messages directly to the payment method on your own WhatsApp Business Account. Those charges are between you and Meta. They are not part of your PrimeReply subscription and we cannot refund them.

4. How to request a refund

  1. Email hello@prydio.com within 7 days of the payment, with the subject "PrimeReply refund request".
  2. Include the invoice number (shown in Billing) and the reason.
  3. We reply within 3 business days. Approved refunds are sent to the original payment method within 5–7 business days. Your bank or payment provider may take a few more days to show it.

5. Service delivery

PrimeReply is an online software service. Nothing is shipped. Your plan is activated in your workspace as soon as your payment is confirmed, normally within a few minutes. Bank transfer payments are activated once we have checked the transfer, normally within one business day. If your plan has not been activated, contact us with your invoice number.

6. Contact

  • Company: Prydio Technologies LLP
  • Registered office: 1/219A, Manjerikunnath, Vadakkumuri, Muduthala, Pattambi Police Station, Ottappalam, Palakkad - 679303, Kerala, India
  • Email: hello@prydio.com

This policy is part of our Terms of Service.