Data Deletion

1. Delete your PrimeReply workspace

If you are the owner of a PrimeReply workspace:

1. Sign in at primereply.com.
2. Open Settings.
3. Under Delete workspace, confirm with your password and press Delete workspace.

This cancels the subscription and signs everyone out at once. All contacts, chats, campaigns, bots, forms and leads are then permanently deleted after 30 days. Team members can ask the owner to remove them, or contact us directly (section 3).

2. Remove PrimeReply's access to your Facebook or WhatsApp account

If you connected Facebook or WhatsApp to PrimeReply, you can withdraw the access you granted at any time. Meta sometimes renames these menus, so the labels may differ slightly.

Facebook login and Pages

1. On Facebook, go to Settings & privacy → Settings → Business integrations.
2. Find PrimeReply (or Prydio Technologies) and choose Remove.

WhatsApp Business Account

1. Open Meta Business Suite → Settings.
2. Go to Accounts → WhatsApp accounts and select your account.
3. Under Partners or Connected apps, remove PrimeReply (Prydio Technologies LLP).

Removing access stops PrimeReply from receiving new data from Meta. It does not by itself delete data PrimeReply already holds; to delete that, use section 1 or 3.

3. Ask us to delete your data

Email hello@prydio.com with the subject "PrimeReply data deletion request", and include:

• the email address or phone number linked to your PrimeReply account, or the WhatsApp number or Facebook Page you connected;
• whether you want your whole workspace deleted or only your own user account.

To protect you, we may ask you to confirm the request from the account's email address. We confirm by email once the deletion is done, within 30 days of your verified request.

4. If a business using PrimeReply messaged you

Businesses use PrimeReply to talk to their own customers, and each business controls its customers' data. To have your details removed, contact that business directly. You can usually stop its marketing messages by replying STOP. If you cannot reach the business, email us with the business name and your phone number, and we will pass your request on and help the business act on it.

5. What is deleted, and when

Data	What happens
Contacts, chats and media, campaigns, bots, flows, forms, leads, templates	Permanently deleted 30 days after the workspace is deleted
WhatsApp and Facebook access tokens	Deleted with the workspace. A Facebook Page's token is also deleted as soon as you disconnect that Page under Lead Ads.
Your user account (name, email, password hash)	Deleted with the workspace, or on request
Invoices and payment records	Kept for as long as Indian tax and accounting law requires, then deleted
Encrypted backups	Removed as backups are rotated out on their normal cycle

Messages that were already delivered to your customers' WhatsApp remain on their phones; we cannot delete those. Data that Meta holds about your WhatsApp Business Account is governed by Meta's own policies.

See our Privacy Policy for more on how PrimeReply handles data.